Contact & Support
Real people read every message. Whether you are a student with a question about an order or a teacher getting ready to publish, one inbox reaches the whole academy team.
We aim to reply within 2 business days. Messages are answered in the order they arrive, and you will hear from a member of our team, not an automated system.
For students
Write to us about anything to do with your purchases and your account:
- Orders and payment questions
- Course access, the learning dashboard and downloads
- Refunds, under our Refund Policy
- Your account, login and personal details
For teachers
Our operations team, led by Bai Yixing (Hopy), looks after every teacher on the platform:
- Applications and the review process
- Uploads, course pages and product details
- Payouts, monthly settlement and payment methods
- Revenue share, under our Teacher Agreement
Help us help you faster. Please include the email address on your account, your order number if your message is about a purchase, and the name of the course or product. A screenshot is welcome if something is not working.
You may find it here first.
Many answers are one click away. If they are not, we are always happy to hear from you.
We are glad you are here.
Spoken Chinese Academy is led by President Laura Zhang and run day to day by COO Bai Yixing (Hopy). Every message to support reaches their team.